The major tasks I had taken after training week was paperwork, it was quite complicated for me as a new staff, I learned to fill different form such as price notify form, customer application form, tour details form and visa application form. These forms made a contribution for me to knowing more about CITS since they directly reflect the working process of the travel agency.

Psychological contract is defined as representations of mutual beliefs, perceptions, and informal obligations between an employer and employee (Conway & Briner 2005). I feel that the psychological contract with my employer is in balance, they are looking for a person who majored in hospitality management and I can really develop some useful skills and gain some firsthand knowledge in CITS from their training program.

Values
Values reflect what we think is good, right, desirable, worthwhile and reflect how we believe the world should be, they provide the foundation upon which we make personal and professional judgments and choices (Fisher, 2003).
1. Honesty
2. Excellence
3. Creativity
4. Freedom
5. Wealth
6. Responsibility
7. Security
8. Justice
9. Adventure
10. Ambition

Learning goals
Setting specific goals could increase personal performance (Robbins, 2010). My specific goals listed below is challenging and also very important for me during my period of internship, the goals will be revisited in my final report.

1. To have a more complete understanding of the travel agency working system
Knowing about different functions of all the department in the company