Food variety:
Food price:
Phone operator:
Delivery speed:
Delivery fee:
Delivery man:
Overall customer service:
Extra comments:
Section 3: Loyalty and Behavioural Intention of Customer.
Instruction: Please answer the following questions.
1. How do you learn about Royal China?
2. How often do you order from Royal China?
3. What attracts you most in Royal China?
4. What is your favorite dish in Royal China?
5. What is your biggest dissatisfaction about Royal China?
6. If you are new to Royal China, will you re-order from Royal China?
7. Will you recommend Royal China to your relatives or friends?
8. What is your suggestion to Royal China?
